Is the John Ball Zoo open?
No, the John Ball Zoo has closed for the winter season and will reopen in the spring.
Do I need to purchase tickets in advance?
John Ball Zoo encourages all guests to reserve admission tickets prior to arrival. Cashless transaction is highly encouraged if you purchase tickets on site.Click here to reserve tickets.
Are there timed tickets?
Yes – all guests must reserve a timed-entry ticket to secure their visit time. You may also secure tickets on site at the Zoo, but you might have to wait to enter the main area depending on current visitor capacity.
Do I have to come at a specific time?
Yes, admission to the zoo will only be valid for the 30-minute time block you have selected online. It is important that you arrive in the 30 minutes following the arrival time on your ticket to ensure a timely entry.
What are the current hours of operation?
The Zoo is open Friday, Saturday and Sunday from 10am to 4pm. It closes for the season after Sunday, November 22.
What can I expect when I arrive?
Informational signs and staff members will greet and direct you where to go. When there is a wait for entry, you will be directed to a waiting area for the time slot indicated on your ticket(s). These lines ensure that 6’ distance is maintained between your party and the next. When entering JBZ, please make sure that you have your ticket(s) in-hand either via paper ticket or mobile device and staff will scan them. Members will also need to present their member's card for verification.
Will they take my temperature?
Do we have to wear masks?
Yes, anyone who is five years of age or older must wear a mask in all indoor public spaces at the Zoo, and outdoors if you cannot maintain six feet distance from other guests. Please bring a mask with you to the Zoo if you are able to medically tolerate wearing one.
How many people area allowed to enter?
Indoor attractions are limited to 50% of normal visitor capacity by order of the Michigan Department of Health and Human Services. The Zoo limits capacity through its timed ticketing system to ensure proper distancing.
Are there sanitation areas?
The Zoo has installed additional handwashing stations throughout the grounds and has implemented more frequent and detailed sanitation procedures.
Is there an on-site restaurant open?
Several snack venues are open. Cashless transactions are encouraged. Click here to browse restaurants close to the Museum’s west-side site.
This classic urban zoo is located two miles west of downtown Grand Rapids, just off the 1-96 expressway.
John Ball Zoo is home to more than 1,800 animals. Habitats include:
The zoo also features a number of kid-friendly rides and activities:
A spacious park at the entrance of the zoo is perfect for picnicking.