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                What you need to know to visit the area.

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                Contact Us

                Use the list below to locate the appropriate contact person, or call/email our office at: 

                171 Monroe Ave NW, Suite 545
                Grand Rapids, MI 49503
                (616) 258-7388 (877) VISIT GR
                VisitUs@ExperienceGR.com

                Due to the Governor's MI Safe Start plan, Grand Rapids is currently in stage 4 and our office is currently closed. Our team is following safety guidelines and will continue to work from remote locations. 

                Staff can be emailed directly by using first initial last name [at] ExperienceGR.com.

                Staff Listings

                Leadership Team

                Doug Small, CTA

                President
                DSmall@ExperienceGR.com
                (616) 258-7388 ext. 3541

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                Janet Korn, CTA

                Senior Vice President
                JKorn@ExperienceGR.com
                (616) 258-7388 ext. 3545

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                Dan Jonkman, CTA

                Vice President of Finance & Administration
                DJonkman@ExperienceGR.com
                (616) 258-7388 ext. 3548

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                Mary Manier, CTP, CTIS, CTA

                Vice President of Sales & Services
                MManier@ExperienceGR.com
                (877) 847-4847 ext. 3554

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                Angela Nelson, CTA

                Vice President of Multicultural Business Development
                ANelson@ExperienceGR.com
                (616) 258-7388 ext. 3568

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                Kim Young, CTA

                Vice President of Information Systems
                KYoung@ExperienceGR.com
                (616) 258-7388 ext. 3555

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                Marlene Bushouse, CTA

                Senior Sales Administrator
                MBushouse@ExperienceGR.com
                (616) 258-7388

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                Carol Campbell, CTA

                Accounting Manager
                CCampbell@ExperienceGR.com
                (616) 258-7388 ext. 3572

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                Laura Edgington, CTA

                Marketing & Social Media Manager
                LEdgington@ExperienceGR.com
                (616) 258-7388 ext. 3571

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                Ronda Garmon, CTA

                Visitor Concierge
                RGarmon@ExperienceGR.com
                (616) 258-7388 ext. 3542

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                Leslie Hastings, CHSP, CASE

                National Sales Manager
                LHastings@ExperienceGR.com
                (703) 469-1784

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                Kelsey Helstowski, CTA

                National Sales Manager
                KHelstowski@ExperienceGR.com
                (877) 847-4847 ext. 3546

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                Abby Jefferson, CTA

                Executive Coordinator
                AJefferson@ExperienceGR.com
                (616) 258-7388 ext. 3552

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                Kate Lieto, CTA

                Director of Marketing
                KLieto@ExperienceGR.com
                (616) 258-7388 ext. 3553

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                Brandy McCallum-Martin, CTA

                Convention Services Manager
                BMcCallum@ExperienceGR.com
                (877) 847-4847 Ext. 3543

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                Kelly Messerly, CTA

                Marketing Content Manager
                KMesserly@ExperienceGR.com
                (616) 258-7388 ext. 3558

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                Tim Nelson, CMP, CTA

                Director of Sales & Services
                TNelson@ExperienceGR.com
                (877) 847-4847 ext. 3556

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                Andie Newcomer, CMP, GMS, CTA

                Director of Events
                ANewcomer@ExperienceGR.com
                (877) 847-4847 ext. 3559

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                Andrea Robyns, CTA

                Marketing Technology Director
                ARobyns@experiencegr.com
                (616) 258-7388 ext. 3550

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                Heidi Schmitt, GMS, CTA

                Director of State Accounts
                HSchmitt@ExperienceGR.com
                (877) 847-4847 ext. 3557

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                We don’t have to tell you that COVID-19 has dramatically impacted the tourism and hospitality industries. Experience Grand Rapids has had to make some difficult staffing decisions to control costs and better position the organization for the future. Rest assured, Experience Grand Rapids is still here for you. The team members above can be reached via phone or email.

                Board of Directors

                Thank you to our Board of Directors that share their passion for Grand Rapids.

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